Internet Technical Support

Our technical experts are available anytime, day or night, and will be glad to answer any technical question or help you solve technical issues with your Broadband or Dial-Up Internet connection. If an on-site repair visit is needed, they'll set up a repair appointment with you. (Please note that our technical support representatives cannot help you with billing or service issues. Our Customer Care representatives, however, will be happy to help you with those issues.)

• Our support site at http://support.mebtel.net/ can answer many questions you may have.
• Our System Notifications and Announcements page lists maintenance and other activities going on that may affect Internet service.
• You can contact Technical Support using our contact form.
• Call us:
  • Dial-up Technical Support:
    • 919-304-4100 (Mebane)
    • 336-388-9121 (Gatewood, Providence)
    • 336-234-9121 (Milton, Hyco Lake)
  • Broadband Technical Support:
    • 919-304-4160 (Mebane)
    We're at your service 24 hours a day, 7 days a week.

Residential / Business Customer Care

If you have a question concerning your bill or would like to change your phone or Internet service, our Customer Care representatives will be happy to help you.

• Use our On-Line Request System
• Call us:
  • Residential customers:
    • 919-563-9111 (local) or 888-550-6285 (toll-free) (Mebane)
    • 336-388-9100 (local) or 888-550-6285 (toll-free) (Gatewood, Providence)
    • 336-234-9100 (local) or 888-550-6285 (toll-free) (Milton, Hyco Lake)
  • Business customers:
    • 919-563-2224 (local) or 888-550-6285 (toll-free) (Mebane)
    • 336-388-9103 (local) or 877-832-8404 (toll-free) (Gatewood, Providence)
    • 336-388-9103 (local) or 877-832-8404 (toll-free) (Milton, Hyco Lake)
    We're at your service Monday through Friday from 8:30 a.m. to 5:30 p.m.
• Fax us:
  • Fax number: 919-563-6600
• Visit our office:
  • 202 East Washington Street, Mebane, NC 27302
    We're at your service Monday through Friday from 8:30 a.m. to 5:30 p.m.
• Send us mail:
  • PO Box 9, Mebane, NC 27302

Line Repair Service

If your phone line isn't working, use the following resources to resolve the problem:

• Use our On-Line Request System
• Call us:
  • Residential customers:
    • 919-563-0400 (Mebane)
    • 611, 336-388-9106, or 877-832-8408 (toll free) (Gatewood, Providence)
    • 611, 336-234-9106, or 877-832-8408 (toll free) (Milton, Hyco Lake)
  • Business customers:
    • 919-563-0500 (Mebane)
    • 611, 336-388-9107, or 877-832-8411 (toll free) (Gatewood, Providence)
    • 611, 336-234-9107, or 877-832-8411 (toll free) (Milton, Hyco Lake)
    We're at your service Monday through Friday from 8:30 a.m. to 5:30 p.m.

Other Contacts